Privacy Policy

The website is operated by Intro 2020 Limited, which is registered in England and Wales, company number 1026864. The registered office is: Unit 1 Priors Way, Maidenhead, Berkshire, SL6 2HP, United Kingdom.

Intro 2020 respects your privacy and is committed to protecting it. We have provided this privacy policy to help you understand how we collect, use and protect your information. For the purpose of data protection law, we are the data controller. Questions, comments and requests regarding this Privacy Policy and how we use your personal data are welcomed and should be addressed to legal (at)

Agreeing to our Privacy Policy

You may visit the Intro 2020 website without revealing any personal information about yourself.

However, by creating an account, requesting information or purchasing products using our website, you agree to us collecting and using personal information about you in accordance with this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our website. You have choices about the data we collect. When asked to provide certain personal information you may decline, but where such is necessary to provide a service or feature, your use of that service or feature may be restricted as a result.

We will hold your personal information for as long as reasonably necessary for the relevant purpose.

What information do we collect?

We collect data to operate effectively and provide you the best experiences from our website and products. You provide some of this data directly, such as when you create an account or contact us for support. We get some of it by recording how you interact with our website by, for example, using technologies like cookies, which may collect data about your use of our website, your devices and your location

Information you give us:

  • You may give us information about yourself by filling in forms or by corresponding with us by phone, email or otherwise. This includes information you provide when you register, subscribe to any service, enter a competition, promotion or survey and when you report a problem. The information you give us may include your name, address, email address, date of birth, nationality, phone number and preferences.

Information we collect about you:

  • We may automatically collect the following information: Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, screen resolution details, browser type and version, time zone setting, mobile and network information, browser plug-in types and versions, operating system, platform and information about your geographic location


Our website uses cookies and similar technologies. For more information on the cookies that we use on our website and their purpose, please see our Cookies Policy below.

How do we use your Information?

We may use your information in a number of ways, including to provide the website, to personalise and improve the services we offer, to carry out our obligations, communicate with you, to analyse use of our website and in other ways that you agree to.

We will not sell, rent or pass your personal information to any third parties. However we may be obliged to disclose your information in order to protect our rights or to comply with applicable laws and as is reasonably necessary to operate our systems and protect us and our users. This includes exchanging information with other organisations for the purposes of fraud protection and credit risk reduction. We may share your Information with any law enforcement agency requesting it once we are reasonably satisfied as to the circumstances surrounding the request.

We may use your Information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us,
  • for record keeping purposes,
  • to administer and provide services you request,
  • to improve the quality of our service and security of our website,
  • to understand your preferences, so that we can improve the products and services we offer,
  • to track activity on the website in such way as you may otherwise expressly consent to,
  • to comply with legal and regulatory requirements and/or for any other purpose that we may notify to you from time to time.


We have security protocols in place to protect your Information from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.

Where we store your Information

We may use service providers to help us run our website. If we or our service providers transfer any Information out of the European Economic Area (EEA), it will only be done with the relevant protection (under UK law) being in place.

Marketing and Unsubscribing

If you wish to unsubscribe from our mailing list, please click on the unsubscribe link in the relevant email or email us at: legal (at) Except as to the extent you consent to us doing so under this Privacy Policy, we will not share, license or sell your email address.

Your Rights in relation to your data

You have rights to access, correct or delete your information, or to object to, or restrict our processing of it in certain situations. This enables you to have any incomplete or inaccurate information we hold about you corrected.

You may:

• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

We allow you to access, correct and edit your details in the “Account” section of If you require any further help from us in relation to the above rights, please email legal (at)

No fee is usually required to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We will need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Changes to our Privacy Policy

Privacy laws and practice are constantly developing. Our policies and procedures are therefore under continual review. We may, from time to time, update our Privacy Policy. Any such changes will be posted on this page. Please check back frequently to see any updates or changes to the Privacy Policy. This was last updated on 15th May 2018.

How to Complain

We endeavour to meet the highest standards when collecting and using personal information, however if you wish to lodge a complaint as to how we collect and process your Information please contact legal (at)



What are cookies?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, the site name and some digits and numbers. It allows a website to remember things like who you are, your preferences or what’s in your shopping basket.

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you.

How long do cookies last?

Cookies last for different lengths of time depending on what they are used for:

  • Session cookies are temporary cookies and are only stored until you leave the website or when you close your web browser.
  • Persistent cookies last for a fixed period of time, defined within the cookie, and allow the website to recognise the device again when the user returns to that website on that device.

Who sets cookies?

First party cookies are set by the website that you are visiting and can only be read by that website.

Third party cookies are set by an organisation other than operator of the website. This might be for the purposes of website measurement, to allow a third party service on the website to operate, such as processing a payment.

How do we use cookies?

Our website uses a range of first and third party cookies that enable us to offer an enhanced, personalised experience. The information stored in cookies falls into the following categories:

Strictly Necessary Cookies

These cookies are essential in order to enable you to use our website and its features. Without these cookies, we are unable to provide services that you have asked for, such as viewing content or purchasing products.

Performance Cookies

These cookies collect information about how visitors use our website, for instance which pages visitors go to most often and if they get error messages. All information that these cookies collect is aggregated and therefore anonymous and is only used to improve how the site works.

Functionality Cookies

These cookies allow our website to remember choices you make (such as your user name and preferred settings). This would allow us to remember changes you have made to text size or provide services you have asked for. The information these cookies collect may be anonymised and cannot track your browsing activity on other websites.

To opt out of being tracked by Google Analytics across all websites, search for “Google Analytics Opt Out”.

How to control cookies

You can delete all cookies that are already on your device and prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a website and some services and functionalities may not work.

All major browsers allow you to change your cookie settings - for example you can set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it. You can usually find these settings in the 'options' or 'preferences' menu of your browser.