Terms & Conditions

Terms of Use

  • Your use of and browsing on this site is at your own risk.
  • Intro 2020 Ltd. nor any other party involved in delivering this site is liable for any indirect or consequential damages arising out of your access to, or use of it.
  • Everything on this site is provided to you as is, without warranty of any kind, either express or implied, including, but not limited to, fitness for a particular purpose, or non-infringement.
  • Intro 2020 Ltd. makes no warranties or representations as to the accuracy of information displayed on this site.
  • You may visit the Intro 2020 Ltd. web site however you may not download information and images without written permission from Intro 2020 Ltd.
  • Once you obtain written permission from Intro 2020 Ltd. the information, images and logos must be used in a constructive manner and must not be used in a defamatory manner or abuse any trade marks or images.
  • Intro 2020 Ltd. shall not be liable for any damages to, or viruses that may infect your computer equipment on account of your access to, use of, or browsing this site or your using any materials, images, text, data or materials displayed on this site.
  • Intro 2020 Ltd. is not responsible for the content of any other sites linked to this site.
  • UNLAWFUL INFORMATION - You are prohibited from sending any threatening, libelous, defamatory, obscene or otherwise unlawful electronic mails etc. to any public area of the site.
  • We reserve the right to record and monitor telephone calls for quality and training purposes.


Terms of Trading

  1. Applicability
    1. These terms and conditions of business shall govern any contract between you and us for the provision of goods, as defined below to the exclusion of any other terms.
    2. Your order constitutes an offer by you to purchase the goods on these terms and conditions. Your offer will be deemed accepted by us when we issue our Confirmation of Order at which point a contract between you and us will come into existence. The contract constitutes the entire agreement between the parties. You acknowledge that you have not relied on any statement, promise or representation made or given by us or on our behalf which is not set out in the contract.
  2. Business customers and consumers
    1. Some of these terms apply to consumers only; some apply to business customers only. Those terms are marked as such.
    2. All other terms apply to all customers.
    3. You are classified as a business customer if you indicate to us that the goods supplied by us will be used in the course of your business or if you use the goods in the course of your business.
    4. If you are not a business customer, you are a consumer. You have certain statutory rights as a consumer which are not affected by these terms. Contact your local trading standards office for more information. Words in italic type are legal words which clarify, rather than alter, the meaning of the relevant clause.
  3. Price
    1. The price quoted excludes VAT (unless otherwise stated). VAT will be charged at the rate applying at the time of delivery.
    2. Our quotations lapse after 30 days (unless otherwise stated).
    3. The price quoted includes delivery (unless otherwise stated). We reserve the right to charge for delivery in respect of long distances or for large or heavy items of equipment.
    4. Business customers: unless otherwise stated, the price quoted to business customers is an illustrative estimate only and the price charged will be our price current at the time of delivery. We reserve the right to amend the price charged in the event that manufacturer charges increase or a reasonable fluctuation in the exchange rates deem it necessary.
    5. Business customers: rates of tax and duties on the goods will be those applying at the time of delivery.
    6. Business customers: at any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods.
    7. Orders with Net Goods Value of less than £100 will incur a carriage charge of £7.99 including VAT, or the rate applicable at the time of delivery or collection.
  4. Delivery
    1. Delivery shall take place at the location as agreed with and confirmed by us in writing ("Delivery").
    2. All Delivery times quoted are estimates only.
    3. If you accept Delivery of the goods (which is deemed to have taken place upon signature on receipt of the goods by you or any of your representatives, including without limitation by your customers in the event of the goods being delivered direct to your customer’s premises) after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).
    4. We may deliver the goods in instalments. Each instalment is treated as a separate contract.
    5. Business customers: If for any reason you fail to accept delivery of any goods when they are ready for delivery or we are unable to deliver the goods because you have not provided adequate instructions, we may;
      1. store the goods until actual delivery and you will be liable for all related costs and expenses; or
      2. sell the goods at the best price readily obtainable and charge you for any shortfall in the price.
    6. We may decline to deliver if:
      1. we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or
      2. the premises (or the access to them) are unsuitable for our vehicle.
  5. Risk
    1. The goods are at your risk from the time of Delivery.
    2. You must inspect the goods or cause the goods to be inspected on your behalf on Delivery. If any goods are damaged (or not delivered), you must write to tell us within five working days of Delivery (or the expected delivery time). You must retain all original packaging materials and give us (and any carrier) a fair chance to inspect the damaged goods.
  6. Resale of the goods
    1. Business customers: you shall not offer for sale, enter into a contract for sale, or sell or re-sell any goods supplied by us to you, or do any other similar act, outside of the European Economic Area.
  7. Payment terms
    1. You are to pay us in cash or in cleared funds in advance of Delivery unless you have an approved credit account.
    2. Business customers: if you have an approved UK business credit account, payment is due on or before the 25th day of the month following the date of invoice unless otherwise agreed in writing.
    3. If you fail to pay us in full on the due date we may:
      1. suspend or cancel future deliveries;
      2. cancel any discount offered to you;
      3. charge you interest at the rate set under s.6 of the Late Payment of Commercial Debts (Interest) Act 1998
        1. calculated (on a daily basis) from the date of our invoice until payment;
        2. before and after any judgment (unless a court orders otherwise);
      4. claim fixed sum compensation from you under s.5A of that Act to cover our credit control overhead costs; and
      5. recover (under clause 7.8) the cost of taking legal action to make you pay.
    4. If you have an approved business credit account we may withdraw it or reduce your credit limit or bring forward your due date for payment.
    5. We may take any of those actions in 7.3 and 7.4 at any time and without notice.
    6. Business Customers: you do not have the right to set off any money you may claim from us against anything you may owe us.
    7. Consumers: you may only set off money you claim from us against money you owe us with our written agreement and on such terms as we may state.
    8. While you owe money to us, we have a right to keep any property we may hold of yours until you have paid us in full (a lien).
    9. You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly and including but not limited to, finance costs, legal costs and the cost of instructing a debt collection agency to recover any debt due to us, on a full indemnity basis) following any breach by you of any of your obligations under these terms.
    10. Consumers: clause 7.9 means that you are liable to us for losses we incur because you do not comply with these terms. We may claim those losses from you at any time and if we have to take legal action we will ask the court to make you pay our legal costs.
  8. Retention of title
    1. Consumers: your statutory rights are unaffected.
    2. Business customers: until you pay all monies owed to us on all and any accounts:
      1. the legal and equitable title to all goods supplied pursuant to any Confirmation of Order shall remain our property;
      2. you must store them so that they are clearly identifiable as our property;
      3. you must insure them (against the risks for which a prudent owner would insure them) and hold the policy on trust for us;
      4. you must keep them in the same condition as they were on delivery. In the event that the goods are not in the same condition as on delivery, we reserve the right to value those goods up to a maximum of 50% less than the price charged and seek reimbursement of the balance due;
      5. you may use those goods and sell them in the ordinary course of your business, but not if:
        1. we revoke that right (by informing you in writing); or
        2. you become insolvent.
    3. Business customers: you must inform us (in writing) immediately if you have any reason to believe you may become insolvent.
    4. Business customers: if your right to use and sell the goods ends you must allow us to remove the goods.
    5. Business customers: we have your permission to enter any premises where the goods may be stored:
      1. at any time, to inspect them; and
      2. after your right to use and sell them has ended, to remove them, using reasonable force if necessary.
    6. Despite our retention of title to the goods, we have the right to take legal proceedings to recover the price of goods supplied should you not pay us by the due date.
    7. You are not our agent. You have no authority to make any contract on our behalf or in our name.
  9. Warranties
    1. We warrant that the goods:
      1. comply with their description on our quotation form, or if no quotation provided, as per our product details displayed on our website (subject to any typographical errors); and
      2. are free from material defect at the time of delivery (as long as you comply with clause 10).
    2. Business customers: we give no other warranty (and exclude any warranty, term or condition that would otherwise be implied) as to the quality of the goods or their fitness for any purpose.
    3. Consumers: the warranty in clause 9.1 is in addition to your statutory rights.
  10. Return of goods
    1. Consumers: For your statutory right of cancellation under the Consumer Protection (Distance Selling Regulations) 2000, please see clause 13.1.
    2. Subject to clause 13.1, we will only accept the return of defective goods from you and within 18 months from Delivery.
    3. If you believe that we have delivered goods which are defective in material or workmanship, you must:
      1. inform us, with full details, as soon as possible upon discovery of the defect. Upon such notification we will issue you a Returns Merchandise Authorisation (RMA) number. For RMA numbers, please telephone Intro 2020 on 01628 674411, or e-mail: rma@intro2020.co.uk or Fax: 0800 243282
      2. within one month from the issue of the RMA, return the goods to us in their original packaging and with complete contents. Any incomplete returns are deemed by us to be 'unsalvageable' and shall only be credited at 50% of the current invoice price.
    4. Any returns without an RMA or with an out of date RMA, will not be accepted and/or will be returned without credit.
    5. Any returns of goods that are found in our reasonable opinion not to be defective, will incur a charge in the sum of 15% of the invoice value of those goods.
    6. If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with those conditions in clause 10.3 in full, we will (at our option) repair or replace the goods (either identical or if no longer available with a similar product) or refund the price, such price being the price of identical goods to those returned as per our most recent invoice in respect of such goods.
    7. We are not liable for any other loss or damage arising from the contract or the supply of goods or their use, even if we are negligent, including (as examples only);
      1. direct financial loss, loss of profits or loss of use; and
      2. indirect or consequential loss.
    8. Our total liability to you (from one single cause) for damage to property caused by our negligence is limited to five million pounds.
    9. For all other liabilities not referred to elsewhere in these terms our liability is limited in damages to the price of the goods.
    10. Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence, or for fraudulent misrepresentation.
    11. When any product supplied by us, for use by a business customer, reaches the end of life or is no longer required by the customer, under the terms of this agreement the customer will take responsibility for the costs of collection, treatment, recovery and environmentally sound disposal of the Electrical & Electronic Equipment (EEE) purchased from us. The user should contact an Approved Authorised Treatment Facility (AATF) to arrange treatment, recovery and environmentally sound disposal in line with WEEE Regulations.
  11. Specification
    1. We reserve the right to make any changes in the specifications of our goods which are necessary to ensure they conform with any applicable safety or other statutory requirements.
    2. Business customers: we also reserve the right to make without notice any minor modifications in our specifications designs or materials as we think necessary or desirable.
  12. Export terms
    1. Where the goods are supplied by us to you by way of export from the United Kingdom clause 12 of these terms applies (except to the extent that it is inconsistent with any written agreement between us).
    2. The ‘Incoterms’ of the International Chamber of Commerce which are in force at the time when the contract is made apply to exports, but these terms prevail to the extent that there is any inconsistency.
    3. Unless otherwise agreed, the goods are supplied ex works our place of dispatch.
    4. Where the goods are to be sent by us to you by a route including sea transport we are under no obligation to give a notice under section 32(3) of the Sale of Goods Act 1979.
    5. We are not liable for death or personal injury arising from the use of the goods delivered in the territory of another State (within the meaning of s.26 (3) (b) Unfair Contract Terms Act 1977).
  13. Termination and Cancellations
    1. Consumers: Under the Consumer Protection (Distance Selling) Regulations 2000, you have a right to cancel this agreement for a full refund within seven working days from the day after you receive the goods. You do not need to give us any reason for such cancellation, nor will you have to pay any penalty. To exercise this cancellation right, you must notify us in writing and return to us the goods complete in their original packaging (at your own cost).
    2. Subject to clause13.1, you may not cancel any order unless we agree in writing (and clause 13.3 shall then apply).
    3. If an order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed) for the order, as well as a stocking fee of 20% of the value of goods.
    4. We may suspend or cancel any order and/or terminate this agreement, by written notice if:
      1. you fail to pay us any money when due (under the order or otherwise);
      2. we have reasonable grounds to believe that you may become insolvent;
      3. you fail to honour your obligations under these terms.
  14. Waiver and variations
    1. No failure or delay by us in enforcing any of our rights shall constitute a waiver of any of our rights. No waiver shall be effective unless in writing signed by us.
    2. No waiver or variation of these terms is binding unless:
      1. made in writing;
      2. signed on behalf of each party; and
      3. expressly stating an intention to vary these terms.
    3. All orders that you place with us will be subject to these terms and conditions or any that we may issue to replace them. By placing an order with us, you are expressly waiving any terms you may have to the extent that they are inconsistent with our terms. We reserve the right to amend these terms and conditions from time to time.
  15. Force majeure- business customers only
    1. If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you, without liability.
    2. Examples of those circumstances include act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes and difficulty in obtaining supplies.
  16. General
    1. All contracts governed by these terms and conditions are subject to English law and the exclusive jurisdiction of the courts of England and Wales, but the parties agree to the enforcement of an English judgement in any jurisdiction.
    2. If you are more than one person, each of you is liable for all of your obligations under these terms (joint and several liability).
    3. If any of these terms are unenforceable as drafted:
      1. it will not affect the enforceability of any other of these terms; and
      2. if it would be enforceable if amended, it will be treated as so amended.
    4. We may treat you as insolvent if:
      1. you are unable to pay your debts as they fall due; or
      2. you (or any item of your property) becomes the subject of:
        1. any formal insolvency procedure (examples of which include receivership, liquidation, administration, voluntary arrangements (including a moratorium) or bankruptcy);
        2. any application or proposal for any formal insolvency procedure; or
        3. any application, procedure or proposal overseas with similar effect or purpose.
    5. Business customers: all brochures, catalogues and other promotional materials are to be treated as illustrative only. Their contents form no part of any contract between us and you should not rely on them in entering into any contract with us.
    6. Business customers: any notice by either of us which is to be served under these terms may be served by leaving it at or by delivering it to (by first class post or by fax) the other’s registered office or principal place of business. All such notices must be signed.
    7. No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties) Act 1999) by any person not identified as the buyer or seller.
    8. The only statements upon which you may rely in making the contract with us are those made in writing by someone who is our authorised representative and is either contained in our estimate or Confirmation of Order
    9. 1Please note that we may transfer personal information about you to those we may appoint to administer your account or recover amounts owing. That may include, for example, passing information about you to our insurers, debt recovery agents and solicitors, if you fail to pay us.
    10. You may not assign your rights.
End. E&OE. 1st July 2016

Intro 2020 Ltd. is registered in England. Registered Number: 1026864
Registered Office: Unit 1, Priors Way, Maidenhead, Berkshire, SL6 2HP.
VAT number: GB 207 6057 77